Frequently Asked Questions

We work with boutiques, jewelry stores, independent resellers and entrepreneurs, including people starting their first business. You can build an order around the styles that suit your customers.

Add at least 12 eligible units to one order to receive 50% off their retail prices. The minimum is a quantity of pieces, not a minimum dollar amount.

Yes. Combine Stainless Steel, 18K Gold Filled and Gold Plated jewelry, including different categories, designs and quantities. You do not need 12 of the same style.

The quantity of eligible products in your cart determines the count. A product sold as one pair or one set counts as one unit when its cart quantity is 1; its individual components do not count separately.

Add 12 or more qualifying units to your cart. The discount applies automatically to eligible items; no discount code is needed. Review your order total before completing payment.

Product pages show retail prices. The wholesale offer reduces eligible prices by 50% when your order reaches the 12-unit minimum. For example, an eligible $20 piece becomes $10 before any applicable taxes or shipping charges.

18K Solid Gold, Luxury Jewelry and custom services do not count toward the 12-piece minimum and do not receive the automatic 50% discount. Custom wholesale projects are quoted separately.

You can buy fewer than 12 eligible pieces at regular retail prices. Those orders do not qualify for the automatic wholesale offer.

Check that the cart contains at least 12 eligible units from the three qualifying materials. Excluded products do not count. If the discount still does not appear, send our team a screenshot of your cart before paying.

If the order falls below 12 qualifying units, it no longer meets the wholesale minimum. Do not assume the wholesale offer can be combined with another promotion; check the final checkout total or ask us before paying.

For ready-to-shop jewelry, standard U.S. shipping is free. Orders are normally prepared and dispatched within 1–2 business days; carrier transit time is additional. Express shipping does not shorten preparation time. Confirm any time-sensitive or unusually large order with us first. See our shipping policy.

Contact us with your destination and the products you want before ordering. We need to confirm whether delivery is available and the shipping arrangements for your destination.

The payment methods available for your online order appear at checkout. If you need payment terms or another arrangement for a large order, ask our team before placing it; do not assume a credit or installment arrangement is included.

The automatic online offer is based on eligible items and quantity. Contact us before payment if you need a business invoice, have reseller documentation or want to ask about tax-exempt purchasing. We will confirm what applies to your order.

Use each product page to check the current selection and available quantities. For repeat orders or quantities above those shown online, send us the product names and amounts you need so we can confirm availability. Restocks and future availability are not guaranteed.

Stainless Steel Waterproof uses 316L stainless steel with a PVD finish and is designed for everyday wear, including water contact. Our 18K Gold Filled jewelry requires no special care routine. Our separate Gold Plated collection needs protection from water, perfume, lotions, sweat and cleaning products. Keep the material information with each product.

Stainless Steel Waterproof and 18K Gold Filled pieces have the one-year color warranty described on our Jewelry Warranty page. The separate Gold Plated collection is excluded. For an issue involving a resale customer, contact us with the original wholesale order and photos so we can review it under the published warranty.

Review our Returns & Refunds Policy and contact us before ordering if you need clarification about a wholesale purchase or unsold stock. For damaged, incorrect or missing items, send your order number, details and clear photos. Contact us before sending anything back.

Please ask us about each service before relying on it for your business. Packaging, permission to use our photos, private labeling and shipping directly to your customer need to be confirmed with our team; they are not promised as part of the automatic discount.

Yes. Our workshop also accepts inquiries from jewelry stores, boutiques and independent sellers about personalized jewelry. Send the design, material, quantities and deadline. Pricing, minimums and production terms are quoted separately from the ready-to-shop wholesale offer.

Ask us about gold name jewelry, laser-engraved bracelets, initials, dates, symbols and coordinates. Our workshop also offers custom jewelry design, 3D modeling, resin printing, casting, repairs and restoration. Feasibility depends on the project.

Send your idea or reference photo, the exact wording, preferred material, measurements or size, quantity, budget and the date you need it. For a repair or an existing piece, include clear photos and describe the work you want.

Each project is quoted individually based on its material, design, size, quantity and required work. Ask for the scope of work, total price and any delivery costs before approving the project.

Our workshop offers gold and silver casting and personalized gold designs. Tell us your preferred material and finish so we can confirm suitable options for your project. Do not assume a custom piece uses the same material as a ready-to-shop collection.

Not every design or surface is suitable for engraving. Send us the product name or link and the text you want before purchasing it for personalization. We will confirm feasibility and any additional cost.

Send photos, the material if known, and a description of what you want changed. Our team must assess the piece first. Wait for our instructions before shipping or dropping off jewelry for work.

Share the exact text and any font or symbol reference. Available space, legibility and the surface of the piece affect what is possible. Please check spelling, accents, dates and coordinates carefully when confirming the design.

Ask which preview or design-approval steps are available for your project. Some work may involve a digital 3D model. Confirm the wording, measurements, material and agreed design details with our team before production.

Provide the measurement or size you need when requesting a quote. Our Jewelry Size Guide can help you prepare, and our team can advise on the measurements required for your design. Tell us if you are unsure before approving the work.

Production time is confirmed for each project according to the work required and workshop availability. The 1–2 business-day dispatch guidance for ready-to-shop jewelry is not a custom production estimate. Allow separately for delivery time.

Tell us the exact date and delivery destination before approving the project. We need to confirm whether the requested timing is possible. Do not assume a rush service or guaranteed arrival date is available.

Ask our team to confirm the payment schedule for your specific quote, including any deposit and when the balance is due. Payment terms are agreed for each project.

Contact us immediately with the requested change. Whether it is possible, and any effect on price or timing, depends on the stage of the work. Confirm the revised details with our team before proceeding.

Ask for the cancellation and return terms that apply to your project before approving it. Read our published Returns & Refunds Policy and confirm how it applies to the custom work you are ordering. Contact us promptly if you need to cancel.

Send your order or quote reference, clear photos and a description of the issue. Include the agreed design details when relevant. Our team will review the project and explain the next steps.

Ask us to confirm the warranty and care guidance for the exact material and work in your quote. The one-year color warranty published for our Stainless Steel Waterproof and 18K Gold Filled collections should not be assumed to cover every custom material or service.

Our workshop offers repairs and restoration, and can assess resizing or redesign requests. The material, construction and condition of the jewelry determine what can be done. Send photos or arrange an assessment with our team.

Send the number of pieces, whether each one has different text, the material and your deadline. We can discuss an individual quote. Custom projects are excluded from the automatic 12-piece, 50% wholesale offer.

Tell us how you would like to receive the piece and whether it is a gift. Confirm the available delivery or collection arrangements, packaging and any related cost before approving the order.

Message us on WhatsApp at (689) 298-2323, email silvergoldjewelrys@gmail.com, or visit Aitana’s Jewels at 12720 S Orange Blossom Trail, Suite 16, Orlando, FL 32837. Call to confirm opening hours before visiting.